TPWODL bill check provides online payment options for electricity bills, new power connections and other services. Customers can also register online complaints about their discom. The discom has also made it easier to find helplines for assistance.
The company has also undertaken several initiatives to strengthen its distribution infrastructure and introduce new technologies. It has digitalized processes like network maintenance, procurement, material management and meter reading.
There are a number of different ways to pay your TPWODL electricity bill. You can use credit or debit cards, net banking, UPI, and the Freecharge wallet. In addition, you can also make a payment using a mobile app or merchant outlet. The process is quick and simple, and you can use it from any location.
You can calculate your TPWODL bill by multiplying the number of units you consumed during the billing period with the tariff rate per unit for your consumer category and consumption slab. You can then add any other applicable charges such as meter rent and service charges.
TPWODL has undertaken various initiatives to improve the distribution infrastructure and digitalize processes. The discom has also partnered with Citizen Service Centers and Women Self Help Groups to offer more avenues for assistance to customers. It has also set up a Business Continuity and Disaster Management Plan to cope with natural or man-made disasters.
Online Application for New Power Connection
TPWODL offers a safe, easy and quick process for obtaining a new electricity connection. Through a dedicated portal, consumers can obtain a permanent LT single phase power connection up to 5KW within 48 hours of submission of application and receipt of full payment.
Using a TPWODL bill check, customers can determine the number of units consumed over a billing period. The total is then multiplied by the tariff rate for their consumer category and consumption slab, plus any other applicable charges such as service charges and meter rent.
TPWODL has undergone several initiatives and technological innovations to strengthen its infrastructure. Among others, it has upgraded several DTRs & PTRs and tested 40 ODSSP PSS grids with Micro SCADA for Remote operations. It has also reduced 11KV & 33KV feeder tripping by 30% along with 73% reduction in uncoordinated tripping. The DISCOM has also replaced around 5 lakh defective meters. In addition, it has a robust Business Continuity and Disaster Management Plan.
Online Complaint Registration
If you have any issues with your TPWODL electricity bill or service, you can register online complaints through their verified helplines and customer care numbers. You can also send e-mails and faxes. In addition, if you are unsatisfied with the final resolution of your electricity complaint by the CGRF forum of TPWODL then you can file an appeal to the Electricity Ombudsman, Odisha.
TPWODL is a joint venture between Tata Power and the Government of Odisha and operates a distribution network in Rourkela, Sambalpur, Bargarh, and Bolangir circles across nine districts of Western Odisha. It distributes electricity from GRIDCO to consumers through extensive 33KV, 11KV and LT overhead networks.
It has digitalized several processes of network maintenance, procurement, material management, meter reading and billing, etc. It has set up 24*7 customer care & e-care centers and launched various drives for online bill payment in slum clusters. It has also collaborated with Citizen Service Centers (6800) & Women Self Help Groups (WSHGs), creating more avenues to assist customers.
Online Electricity Complaints
If you have faced issues with your electricity services or power supply in your area, you can register online complaints through TPWODL. This will help you get quick solutions to the problem. You can also apply for various services/schemes online. These include new electricity connections, solar panels (application/scheme), changes of name or mobile number, and rebate schemes for pending bill payments/arrears.
For example, a private employee Raghubir Singh said that before TPWODL arrived, he used to pay Rs 250-Rs 300 per month for his three-phase connection but since they started, the bills have been going up. The superintendent engineer of the TPWODL, AN Meher, explained that the reason is that meter readings have not been done regularly and consumers are being asked to pay inflated bills.
TPWODL has been working to improve the quality of its service. It has launched a mobile app, e-care center, and social media campaigns to assist its customers. They have also established a network of Citizen Service Centers and Women Self-Help Groups to provide more avenues for assistance.